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Service Network
Our sales engineers are trained on the machines they sell, and most have spent time on customer sites. That means you get an answer based on how the machine actually behaves in production, not just a specification sheet.
Rapid delivery
We hold stock and ship from logistics centres in China, Japan, Singapore, Malaysia, India, Thailand, South Korea, the United States, Mexico, Canada, Brazil, the United Kingdom, Germany, France, Belgium and Italy. For a customer working to a deadline, that is usually the difference between a machine arriving next week and next month.
Technical support
Support covers selection, installation, commissioning and running-in. In practice that means:
- Before the order – we check that the machine and the settings suit the fabric you actually print.
- On installation – guidance on set-up, temperature, pressure and speed for your material.
- In production – help by phone, email or WhatsApp when something is not behaving as expected.
- Spares – blankets, drums, heating elements and printheads held for every model we have sold.
Maintenance and spare parts
Consumables are the part of ownership that is easiest to get wrong. We keep blankets, drums, oil, heating elements and printheads in stock, and we can supply them against a model number rather than asking you to describe the part.
Talk to us
If a machine is not producing the colour you expect, send us the settings you are running and a photograph of the result. Most problems are settled in one exchange.
